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Our Help Center

Looking for help or need some information? Our Help Center houses numerous Knowledge Pages covering a wide variety of topics. Simply click on the subject you're interested in or feel free to browse. You can also track down what you're looking for using the site's search function. 

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Getting Started

  • Getting Started with the Outdooractive App
  • What is a "Plan"?
  • What is a "Track"?
  • The Outdooractive Map

Map

Map
Click here to see all Map Knowledge Pages.
How do I switch between maps?
The Map Layer Panel, located at the bottom right of the map, lets you select your favorite map view. ...
The Outdooractive Map
We process the official data of national surveying bodies, route networks and terrain details into ...
Topographic maps
Get a realistic representation of the terrain with a topographic map that is based on official ...
Photos - Explore images from around the world
Move the map to the location of your route or destination to view photos from that area. Zoom in ...
How to share your location using BuddyBeacon
Transmit your position from your phone. Set a duration for how long your location is transmitted, ...

Plan

Plan
Click here to see all Plan Knowledge Pages.
What is a "Plan"?
A “plan“ is the basic framework of a “route“.  Plans remain private to you, but they can later be ...
How does the Route Planner work?
Plan your perfect route with just a few clicks. Choose your activity and set the individual ...
What is a "Waypoint"?
Mark a specific place or particular intersection along a route as a “waypoint“ and then record ...
What is a "Point"?
 Mark your favorite places on the map with points and give them a suitable name. You can sort ...
What is a GPX File?
A GPX file is a format that enables the storage and processing of GPS data (geodata). You can use ...

Track

Track
Click here to see all Track Knowledge Pages.
What is a "Track"?
Recording a track generates a set of specific data for the activity using GPS, which includes the ...
Navigation made simple
Use our speech navigation to stay on track
How do I determine my current position and align my view on the map?
Establishing your location and aligning the map to your direction of view.
Watch Navigation for Android and iOS
With the Watch App for Android and iOS you can now navigate your routes.
Why is there a difference in altitude between planned and recorded routes?
We are asked again and again how it is possible that completely different route planners calculate ...

Discover & Community

Discover & Community
Click here to see all Discover & Community Knowledge Pages.
What is a '"Route"?
You can find out what constitutes a route and how you create one in this article.
How does the Route Finder work?
The Route Finder on the website can be used to filter for keywords that are relevant to your trip. 
Sharing routes and content
There are several ways to share both published and unpublished routes and other content with ...
What are Premium Routes?
Plan and explore using exclusive content prepared and brought to you by professional publishers. 
What information should you include when publishing a route?
In addition to the track geometry, turn-by-turn directions and images, there are other ways to ...

My Page

My Page
Click here to see all My Page Knowledge Pages.
What is the "My Page"
"My Page" is your personal home on our platform. You can find an overview of your self-created ...
Challenges
Choose your favorite activity, record your tracks with the app, and ascend the leaderboard.
How do Collections and the Clipboard work?
If you've discovered a route, destination, or offer you'd like to save for looking at again later ...
How does the synchronization between app and platform work?
To make sure your content is always up to date, the synchronization between app and platform runs ...
What are "Groups"?
Looking for someone to go with you on an outdoor adventure? Or perhaps you could use some tips for ...

Settings & Accounts

Settings & Accounts
Click here to see all Settings & Accounts Knowledge Pages.
How do I reset my password?
Have you forgotten your password? Then use the "Forgot your password?" button on the login screen. ...
How do I update or change my email address?
You can update or change your email address from the Settings page on our website.
How do I update my e-mail notification settings?
You have the option in your settings to choose which notifications you would like to receive by ...
How do I cancel my Pro or Pro+ Subscription?
You can view and manage your subscription any time on the website by going to “My Page“ → ...
How do I delete my profile?
After logging in, the option to delete your profile is found by clicking on your name in the top ...

Pro

The most reliable planning and navigation features

 

Access the most reliable planning and navigation tools as well dozens of topo maps worldwide, and enjoy exclusive discounts from some of the world's biggest outdoor brands.

 

Find out more about our Pro subscription here.

  • The ATHM
  • Saving routes and maps offline
  • The Outdooractive Map
  • How to share your location using BuddyBeacon
  • Topographic maps
  • My Map
  • Outdoor sports trail networks
  • Slope Angles
  • Creating and Managing Collections
  • Identify Peaks, Lakes and Places with Skyline Augmented Reality
  • 3D Videos
  • 1% FOR THE PLANET

Pro+

 Everything you need to make the most out of all of your outdoor experiences

 

Discover the most trustworthy outdoor content and plan using the most specialized maps for outdoor sports — and always head outside in complete confidence.

  

Find out more about our Pro+ subscription here.

  • What are Premium Routes?
  • Weather and climate
  • Snow Depth
  • 3D Preview
  • Alpine Club maps
  • The ADFC-BVA Bike Map
  • HARVEY Maps
  • KOMPASS maps

Or e-mail us at support@outdooractive.com

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